Politique d'expédition


All orders are carefully packaged by myself, in my studio. For that reason, processing times are up to 15 business days. Packages are usually sent on Mondays, Wednesdays and Saturdays.

In an effort to be more eco-friendly, I'm trying to limit unnecessary packaging. Most of the time, the items will be sent in a glassine or paper sleeve, with washi tape closing it. Some items will come with a backing card with social media info and instructions to use the item.

I either send the items in a padded mailer or a slim letterbox. They can be recycled depending on your area's regulations.

On some occasions, plastic can be present in your package, if that's the case it's because I ran out of eco-friendly options or because these items were originally packaged like this for markets. But it's very rare :)

All orders are sent with a tracking number, this way we can both keep an eye on it. Some countries may have limited tracking, please see list below.

Full tracking is available for the following countries: Albania, Austria, Belgium, Canada, Czechia, Denmark, Estonia, Finland, Germany, Greece, Hong Kong, Hungary, Iceland, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Mali, Malta, Mexico, Morocco, Netherlands, Norway, Poland, Portugal, Qatar, Romania, Serbia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Thailand, Togo, Turkey and USA.

For other countries, tracking will stop at French borders. Please note that I do not ship to all countries but you can request yours through email (contact@yumemoonstudio.com) and I'll see what I can do.

And here's the average transit time:

France: 2-7 business days
Europe: 4-30 business days
Rest of the World: 7-45 business days

Please keep in mind that I'm in no way responsible for any customs fees. I am legally obligated to declare the accurate value for each item, I cannot mark them as gifts or I may face charges. I appreciate your understanding.


UK VAT: I have to disable UK orders because of the complicated and very pricey VAT registration process, my apologies. Please order through my Etsy shop. If you see items in this shop that are not on Etsy, please reach out to me and I can create a reserved order for you on Etsy. Thank you.


Last updated on January 1st, 2023.